Bitcoin = $10720.50 CAD | Litecoin = $128.32 CAD | Dogecoin = $0.0037 CAD | Dash = $197.07 CAD

Bitcoin = $10720.50 CAD | Litecoin = $128.32 CAD | Dogecoin = $0.0037 CAD | Dash = $197.07 CAD

COINCARDS GENERAL INFORMATION

Coincards fee structure has always been to charge a 5% convenience fee.

Recently, some of Canada’s larger merchants have started partnering with us, which has reduced the fees on their individual gift cards.

Gift cards with no fee can be found here: No Fee Gift Cards

We are working on expanding this section with as many vendors as possible, so stay tuned for more updates on this.

We do not recommend sending funds directly from an exchange.

All payments must be made within 30 minutes of order creation. Many exchanges take hours if not days to send funds on withdrawal requests. This can cause funds to be frozen in our system.

Exchanges also typically “skim” fees from the amount being sent. This can often cause issues with underpayments. Underpaid orders will typically show as cancelled in our system and will not be processed.

Definitions of all our current order status’ are outlined on our Delivery Information page.

There are several reasons why a payment might not register as completed:

  • Your wallet has underpaid the original amount – In this case, our checkout screen should inform you of any additional amounts which need to be paid as long as the initial payment is picked up. Please send remaining funds to the original BTC address.
  • Your payment has a low transaction fee – If your payment does not have a sufficient fee attached, your payment might take longer than allowed to complete on the network and might even be considered invalid. If you send a low fee, and your transaction is not confirmed within 6 hours it will be refunded.
  • You are sending a payment from an exchange/coinbase – Exchanges often delay payments in order to batch them, This causes issues with invoices becoming invalid. If you send a transaction from an exchange, and your transaction is not confirmed within 6 hours it will be refunded.

Sometimes you realize you have made a mistake and purchased the wrong card, you no longer want the card purchased, or your transaction expired before getting a single confirmation. How do you get a refund?

*Important* – Refunds can only be issued if an order is either Awaiting Confirmations or is Confirmations completed. No refunds are issued on Processed Orders under ANY circumstances. This includes ALL orders processed fully or partially under our “Quick Delivery” fulfillment system. 

  • If you would like a refund, please reply to your order email stating your reason for a refund, eg: You have ordered an Apple.ca card instead of iTunes.
  • Emailing us will open a ticket in our customer support backend. Our customer service agent will put your order on hold and possibly contact you asking for your refund wallet address.
  • Your order will be refunded to your wallet address provided.
  • At the time of Refund, Coincards will deduct any bitcoin transaction fees at the customer’s expense which Coincards incurs to refund the payment. Coincards will use the “Standard” fee unless otherwise specified by the client.
    Ex: If your payment was for 0.01 BTC, and the fee to send you 0.01 BTC is 0.001 BTC, you will only receive 0.009 BTC to your wallet. 

 

We love hearing your feedback! We have multiple social media channels where you can let people know about us:

 

If you are an exchange, wallet software provider, or other institutional entity who is looking to purchase gift cards in bulk please contact us via our contact page:

https://coincards.com/ca/contact-us/

ELECTRONIC GIFT CARDS

Coincards has two types of Electronic Gift Cards available:

  • Quick Delivery – These cards are delivered automatically to your inbox after 2 confirmations on the blockchain used for payment. Delivery is instant when using the lightning network for payment.
  • Standard Delivery – These cards are manually processed by our staff according to the guidelines set out here: Delivery Information page.

For more information on order processing times, see the full outline on our Delivery Information page.

Often our emails are marked as spam, please make sure to check your spam folder. Gmail users should also make sure to check your “Promotions” folder as well.

In the event that you still do not have your gift code after checking your spam folders, please open a ticket using the same email address you used to order here: Contact Us

*Please note that we are unable to send codes via any method but email. Please do not connect with us on social media channels if your enquiry is code related*

PHYSICAL GIFT CARDS

Physical gift cards are shipped from the Coincards.ca offices between 1-10 business days from the time of order.

For more information on order processing times, see the full outline on our Delivery Information page.

Coincards default shipping method, “Free Shipping” does not have tracking information and does not include any insurance.

When available, eligible orders will be presented with advanced shipping options at the customer’s cost. Shipments with Tracking numbers are always shipped with a signature required upon delivery for security reasons.

*Please note that due to the policies of the major couriers, insurance is not available for tracked shipments.*

CRYPTOCURRENCIES

 

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