11 Jun
News

Updates to Terms & Conditions and Underpaid/Late Paid Invoices

We're making some changes to our T's and C's

As any service continues to grow, there are always challenges that arise that ultimately impact the customer experience, and the ability for customers to be serviced in a timely manner. At Coincards, customer service has always been our #1 priority and one of the reasons many of our customers continue to choose us.
As we grew through the last bull run, we started to have service issues around two key points:

  • Paid Late Invoices (Invoices paid hours, days, and even weeks later)
  • Underpaid invoices (Usually due to fees imposed by custodians of funds)

In an effort to continue to provide the best possible customer service, Coincards.com has recently made some changes to our Terms & Conditions to ensure that we can continue to strive and provide the best, seamless turnaround on issues. Effective immediately, if you place any new orders on any of Coincards.com’s network of sites, you are explicitly agreeing to the Terms and Conditions listed here: https://coincards.com/terms-conditions/
Below, you will find a brief summary of the significant changes:

  • When a refund is required, Coincards.com will only process refunds in Bitcoin. Any altcoin payments will be converted to their bitcoin equivalent and will need to be processed in Bitcoin only. Bitcoin refunds include both on-chain, or off-chain (Lightning) payments.
  • When an invoice is paid after the expiry timer, the invoice will be automatically processed at the current rate if there was no drop in value since the time of invoice. If the exchange rate has dropped since the invoice expiry, the value of the card will be automatically reduced. If we cannot reduce the amount of the card for any reason, we will contact the customer for a refund in bitcoin.
  • When an invoice is underpaid, the value of the card will be automatically reduced and processed. If we cannot reduce the amount of the card for any reason, we will contact the customer for a refund in bitcoin.

If you have any questions or concerns, please feel free to contact us directly at support@coincards.com

Thank you,
– The Coincards.com Team

29 Oct
News

Coincards Holiday Reminder 2020

Each year, in order to assist our customer’s prep for the gift-giving season, we send out & post a Holiday Shipping Cutoff Schedule. This mainly pertains to Physical/Standard gift cards, however, it does outline cutoff & delivery times for Digital/Electronic gift cards as well.

Unfortunately, this year as we all know has posed many challenges for all businesses & services. One service that has been greatly impacted is Canada Post, for which we use primarily for shipments across Canada. They have seen a huge increase of letter mail and parcels, which has caused significant delays nationwide. Due to their increased volume, Canada Post is not adhering to their usual “delivery standards” for all of their postage options, included tracked packages like Expedited, Xpresspost & Priority.

Canada Post expects that with the holiday season fast approaching their parcel load is going to explode in numbers, which may cause even further delays. Therefore, we would like to take this time to reach out to all of you planning to use Coincards for gift giving this year, to request that you start planning your shopping list now, and get your orders in ASAP.

We will continue to adhere to our own delivery standards for all physical orders, which as it currently reads is 5-10 business days processing time. This means that your order will be shipped from either our BC office location or QC distribution center, within 5-10 business days of being received by Coincards. Please note that we do not consider an order “received” until it has the necessary number of confirmations on the blockchain. Should we encounter any issues in the meantime that would prevent us from providing this delivery standard, we will advise/post about this immediately.

In regards to Digital/Electronic gift cards, we request that all orders be “received” by December 23rd to allow us to process & deliver your items in time for your holiday celebrations. We will remain open during the holidays (including Christmas, Boxing Day & New Years) however we will be working at a reduced capacity during this period, and our delivery standard will be effected – we guarantee that all orders that are not “quick delivery” will be processed once daily at 10:00 am PST.

As always, please reach out to us via Support Ticket, Twitter, Facebook, WhatsApp & Telegram, should you have any questions or concerns regarding this announcement or anything else that we may assist you with?

Thank you very much, and Happy Shopping 🙂

The Coincards Team

30 Mar
News

Covid-19 Updates – Coincards remains open!

Hi there,

As you know, the last few weeks have been a very trying time for citizens across the world. I wanted to take a few moments and let you know that for the most part, it is still business as usual at Coincards.

Coincards has been running strong for almost 6 years, facing numerous challenges and roadblocks in an ever-changing cryptocurrency landscape. We know our users depend on us for their daily needs and I want to assure you that we are here to stay!

Coincards was built with a Customer Service First focus. Our response times are often immediate and we make every effort to be available through our Live Chat, Support Tickets, Facebook Messenger, Twitter and Text Message. This will not change.

Coincards is a 100% remote team. We have built this company with the future in mind, and as such we have built all of our processes to be able to operate from any location around the world.

With this in mind, there are some physical products that are currently unavailable due to changes made by the retailers and with the safety of our staff in mind. Affected products will show as “Out of Stock” temporarily until the environment changes and we are able to procure them again. This affects a very small number of products and for the time being, all other physical cards are available and every effort is being made to ship these out ASAP.

To serve you better, we have also ramped up our ability to serve essentials through the following steps in Canada:

Finally, I urge you to do your own research on the gift cards you are purchasing. Many stores, restaurants and non-essential businesses have made the decision to close their doors. Some provinces have enacted closures on ALL non-essential businesses. Please ensure that the gift card you are purchasing is for a store that is still open as we are unable to provide refunds/exchanges at this time.

Thank you for your continued support!

Mike Olthoff
CEO, Coincards.com

04 Mar
News

Spend Stablecoins (Dai & USDC) on Gift Cards!

What are Stablecoins?

Stablecoins are decentralized tokens which hold a stable value, usually tied to a traditional FIAT currency like the USD. These currencies are less volatile and not as subject to the speculations of the cryptocurrency markets. Dai and USDC are both pegged to the value of the USD.

Why use Stablecoins on Coincards.com?

Coincards.com strives to allow all cryptocurrency users the ability to cash out their crypto earnings on everyday goods through gift cards. Enabling Stablecoins for our customers means our users can purchase goods while still using a decentralized network without the volatility in prices seen with cryptos such as BTC, LTC, XMR and more.

How to Use Stablecoins on Coincards.com?

To use Stablecoins such as Dai and USDC on Coincards.com, simply follow the usual checkout flow. At the last step when you are asked to select a payment method, please select “Ethereum, Dai and USDC”. This will bring you to the Coinbase commerce checkout and allow you to complete checkout with stablecoins!

 

 

Please note: SAI payments will not be supported. Users will be warned not to send SAI, as their funds may be lost if they do so.

DAI
USD Coin
24 Feb
News

Hotels.com E-Gift Cards now No Fee, Quick Delivery and Variable Denominations!

Exchange cryptocurrency today and Hodl memories for a lifetime!

We are pleased to announce big changes to our Hotels.com product listing:

  • Pick Your Denomination
  • No Fee
  • Delivered Automatically (after 2 confirmations on the blockchain)

Why should you choose a Hotels.com Digital gift card?
A Hotels.com gift card is redeemable towards bookings at hundreds of thousands of places to stay in 200 countries & territories, ranging from international chains and all-inclusive resorts to local favorites and bed & breakfasts. You can also use a Hotels.com gift card for members only deals & promotions!
There’s never been a better time to exchange your cryptocurrency for Hotels.com and start planning an unforgettable vacation!
Buy Hotels.com Gift Cards Now!
20 Feb
News

Uber & Uber Eats – Lower Fees & More Availability

We have just what you need anytime!

Looking to top up your Uber & Uber Eats accounts?

Uber & Uber Eats are now available at a lower fee, in the denomination of your choice ($15-$150). Never out of stock and delivered to you automatically after only two confirmations on the blockchain.

Want it even faster? – Pay using the Bitcoin Lightning Network and get your Uber & Uber Eats gift codes instantly!

Exchange your Bitcoin, Ethereum, Litecoin, DASH, Dogecoin, Monero, DAI, USDC and more for an Uber/Uber Eats gift card today 🙂

Buy Uber & Uber Eats Gift Cards Now!
17 Feb
News

Home Depot Digital Gift Cards Now Available

Hey “Doers”, it’s almost Spring! Are you planning any Home Improvement projects?

We have just the thing you need – Home Depot Digital Gift Cards are now available on Coincards.com in both the USA and Canada!

Available in your choice of denomination ($5-$2000) and delivered automatically to your inbox after just 2 confirmations on the blockchain (or instantly with the Bitcoin Lightning Network). This is your fastest, cheapest & most convenient way to exchange your bitcoin, litecoin, dash, dogecoin, ethereum, monero (and more) for Home Depot gift cards in North America.

Home Depot Gift Card
Buy Home Depot Gift Cards Now!
Rise Wallet
05 Nov
News

Rise Wallet BTC Gift Card Giveaway

Limited Time Offer

Exchange Bitcoin for Gift Cards, Earn Bitcoin Back!

Rise Wallet

For a limited time, when you place a qualifying order on Coincards (Canada), you will be eligible to receive a Rise Wallet Bitcoin Gift Card absolutely free!

  • Spend $1,250+ CAD = Receive $25 Rise Wallet BTC Gift Card
  • Spend $2,500+ CAD = Receive $50 Rise Wallet BTC Gift Card
  • Spend $5,000+ CAD = Receive $100 Rise Wallet BTC Gift Card
  • Spend $8,500+ CAD = Receive $250 Rise Wallet BTC Gift Card
Rise Wallet Bitcoin Gift Cards give you the equivalent CAD dollar amount of Bitcoin at the time of redemption. These can be redeemed to your existing Bitcoin wallets, or gifted to your friends/family!

Don’t miss your chance! Place your order today!

  • Rise Wallet Bitcoin Gift Cards will be shipped, free of charge, to any valid address within Canada, via Canada Post Lettermail (no tracking/signature included). If you would like an alternate/upgraded shipping method, we can provide you with a quote (payable in Bitcoin, Litecoin, Dogecoin or Dash).
  • Eligible customers will be contacted by email (used to place qualifying orders) to request a mailing address. Responses to emails will be time sensitive. Customers will have 5 business days to respond with a valid Canadian mailing address, before offer is void.
  • Promotion may end, without notice, when stock has run out.
  • Each order is eligible for ONE Rise Wallet Bitcoin Gift Card only (at the highest achieved promo level advertised).
  • Eligibility is on a per order basis. Multiple orders can not be combined to reach eligibility, and/or higher promo level.
  • Promotion begins Friday, November 8th , 2019 . All orders placed before this date are ineligible for this promotion.
  • Stuff Technologies Inc. and Coincards.com are not affiliated with Rise Wallet.
21 Oct
News

2019 Holiday Shipping Schedule

Holiday shopping can be daunting & time consuming. Gift Cards are a fast, easy, and thoughtful way to shower our loved ones with gifts! We are happy to be able to facilitate this for our customers.

To avoid unfortunate shipping delays, please be mindful of our cut-off dates for all orders. Electronic gift card orders must be received no later than December 23rd. Physical gift card order deadlines are listed below:

Lettermail – December 1st
Expedited Parcel – November 25th
Xpresspost Parcel – December 8th
Priority Parcel – December 8th

** Please Note: Order payments must have the necessary number of confirmations on the blockchain, by the dates listed, to be considered “received” **

Even with our Holiday Shipping Cutoff Dates in place, we can not absolutely guarantee delivery of physical orders by Christmas Day, due to unforeseen circumstances and forces beyond our control (i.e. Canada Post staffing).

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